Privacy Policy
Effective Date: 01 January 2022
1. Introduction
At Drivex, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our digital platforms, mobile applications, or any of our business services. Our policy is aligned with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
2. Who We Are
Drivex Group (Pty) Ltd
Company Registration Number: 2012/122565/07
Head Office: Johannesburg, South Africa
Contact Email: info@drivex.co.za
Phone: +27 87 088 5329
Drivex operates across multiple sectors including Smart Logistics, eHailing, Courier Services, eCommerce, Fleet Management, and Insurance. This policy applies to all services under the Drivex brand.
3. Information We Collect
We collect information to provide a seamless and secure service experience. The information we may collect includes:
3.1 Personal Information
- Full name
- Contact details (email address, phone number, physical address)
- Identification or registration numbers (where required)
- Location data (for service delivery or tracking)
3.2 Technical Data
- IP address
- Browser type and device identifiers
- Operating system and platform
- Usage patterns and interactions with our services
3.3 Transactional and Service Data
- Order history and service logs
- Communications and feedback
- Payment details (encrypted through third-party gateways)
4. How We Use Your Information
We use your information for the following lawful purposes:
- To provide access to and deliver our services
- To verify your identity when you log into our platforms
- To process payments and service transactions
- To communicate with you regarding orders, updates, or support
- To improve our products, operations, and user experience
- To meet regulatory or legal obligations
5. Legal Basis for Processing
Depending on your jurisdiction, your information is processed under one or more of the following legal bases:
- Your consent
- Fulfilment of a contract
- Compliance with legal obligations
- Legitimate interest, such as service improvement and fraud prevention
6. Data Sharing and Disclosure
We may share your information with trusted third parties only where necessary and under strict confidentiality agreements. These include:
- Payment gateways and financial institutions
- Delivery partners and logistics providers
- Insurance and risk management partners
- Cloud hosting and IT infrastructure services
- Legal or regulatory authorities, when required
Drivex does not sell or trade your personal data to any external parties.
7. Data Storage and Retention
Your information is securely stored in local and cloud-based data centres that comply with industry-standard security protocols. We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with applicable laws.
8. International Transfers
Where data may be transferred outside of South Africa or the European Economic Area (EEA), such transfers will be conducted under legally binding agreements and safeguards that comply with international data protection standards.
9. Your Rights
You have the right to:
- Request access to your personal data
- Correct or update your information
- Object to or restrict certain data processing activities
- Request deletion of your data (where applicable)
- Lodge a complaint with the Information Regulator (South Africa) or your local data protection authority
You may exercise these rights by contacting us at: legal@drivex.co.za
10. Cookies and Tracking Technologies
Drivex uses cookies and similar technologies to enhance functionality, improve performance, and offer a tailored experience. You can manage your cookie preferences via our Cookie Consent banner or in your browser settings.
For more, refer to our Cookie Policy.
11. Data Security
We use advanced security protocols, including encryption, firewalls, access control, and multi-factor authentication, to protect your data from loss, misuse, and unauthorised access.
12. Third-Party Links
Our platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their respective policies before engaging with them.
13. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without verified parental consent.
14. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal or operational requirements. Updates will be posted on this page with the revised effective date. We encourage you to review this policy regularly.
15. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Drivex Privacy Office
Email: support@drivex.co.za
Phone: +27 87 088 5329
Office Address: 129 Plovers Nest Street, Pinehaven Country Estate, Mogale City, Gauteng, 1764
